Terma perkhidmatan
Welcome to our website. By accessing our website, placing an order, or purchasing any product from us, you agree to the following Terms of Service.
1. Orders
All orders are subject to availability and confirmation of payment.
Once an order has been successfully placed, customers are responsible for ensuring that all information provided, including the recipient's name, contact number, shipping address, product, colour, size, and quantity, is correct.
We reserve the right to cancel or reject an order in cases including, but not limited to:
- Product being out of stock
- Incorrect product pricing or information
- Payment failure
- Suspected fraudulent transactions
- Technical or system errors
- Other circumstances where we are unable to fulfil the order
If payment has already been made for an order that we are unable to fulfil, a refund will be arranged accordingly.
2. Product Information
We make every reasonable effort to ensure that product descriptions, measurements, colours, photographs, and other information displayed on our website are accurate.
However, actual product colours may vary slightly due to lighting conditions, photography, screen settings, manufacturing batches, or different display devices.
Minor differences that do not affect the normal function or use of the product may not be considered defects.
3. Payment
Orders will only be processed after successful payment confirmation.
Customers are responsible for ensuring that the selected payment method is valid and that all payment information provided is accurate.
Any payment processing time may be subject to the terms and processing procedures of the respective payment provider or financial institution.
4. Order Processing & Shipping
We aim to process and ship orders within 1–2 working days after payment has been successfully confirmed.
Working days exclude Saturdays, Sundays, and public holidays.
Orders placed during weekends, public holidays, promotional campaigns, festive seasons, or periods of unusually high order volume may require additional processing time.
Once an order has been handed over to the appointed delivery provider, customers will normally receive tracking information where available.
5. Delivery
Delivery is handled by third-party delivery providers.
Estimated delivery times provided on our website, during checkout, or by the delivery provider are estimates only and are not guaranteed delivery dates.
Actual delivery time may be affected by factors including:
- Courier or delivery provider operations
- Public holidays
- Weekends
- Festive seasons
- High parcel volume
- Weather conditions
- Road or transportation disruptions
- Remote delivery locations
- Customs or regulatory requirements, where applicable
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
Delivery to East Malaysia, remote areas, islands, or outskirt locations may require additional delivery time.
We are not responsible for delays caused solely by the delivery provider or circumstances beyond our reasonable control. However, our team will provide reasonable assistance where a delivery issue occurs.
6. Delivery Provider Terms
Once a parcel has been handed over to the appointed delivery provider, the delivery will also be subject to the delivery provider's applicable terms, operating procedures, service coverage, and delivery schedule.
Customers are responsible for:
- Providing a complete and accurate delivery address
- Providing a valid contact number
- Ensuring someone is available to receive the parcel where required
- Responding to reasonable delivery attempts or communications from the delivery provider
The delivery provider may contact the customer directly regarding delivery arrangements.
If a delivery attempt is unsuccessful, the delivery provider may:
- Attempt redelivery
- Request collection from a designated location
- Reschedule the delivery
- Return the parcel to us
Any additional delivery or redelivery charges resulting from incorrect information, unsuccessful delivery attempts, refusal to accept the parcel, or failure to collect the parcel may be charged to the customer.
7. Incorrect Shipping Address
Customers are responsible for checking their shipping information before confirming an order.
If you notice an incorrect address after placing your order, please contact us as soon as possible.
We will try to assist with changes only if the order has not yet been shipped.
Once the parcel has been handed over to the delivery provider, we cannot guarantee that the address can be changed.
Any additional charges caused by an incorrect or incomplete address may be borne by the customer.
8. Delayed Parcels
Courier delivery times are estimates and delays may occasionally occur.
A parcel will not automatically be considered lost simply because the estimated delivery date has passed.
If your parcel has not arrived within a reasonable period, please contact us and we will assist in checking the delivery status with the delivery provider.
9. Lost Parcels
If a parcel is suspected to be lost during delivery, we will submit an investigation or claim with the relevant delivery provider.
A replacement or refund, where applicable, will normally be processed after the delivery provider has completed its investigation or confirmed the parcel as lost.
Cases will be reviewed individually based on the circumstances and available tracking information.
10. Damaged Parcels
If your parcel or product arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Photos of the parcel
- Photos of the shipping label
- Photos or videos of the damaged product
- Any other supporting information requested by our customer service team
Please keep the original packaging until the case has been resolved.
11. Returns & Refunds
We accept eligible return requests within 14 days from the date of delivery.
If you receive a defective, damaged, or incorrect item due to our error, please contact us and provide clear photos or videos for verification.
West Malaysia:
We will arrange free pickup or free return shipping for the affected item.
East Malaysia – Sabah & Sarawak:
We will review each case individually and provide the most suitable resolution based on the nature of the issue. This may include a return arrangement, replacement, refund, partial refund, or other appropriate solution.
Please do not return any item without contacting us first.
Our customer service team will provide the appropriate return instructions after reviewing your case.
Once the returned item has been received and verified, we will proceed with the applicable replacement or refund.
12. Non-Defective Returns
For returns that are not caused by a product defect, damage, or an error on our part, eligibility may depend on the condition of the product and our applicable return rules.
Returned products must normally be:
- Unused
- Unwashed
- Unworn, except where reasonable fitting is permitted
- In resellable condition
- Complete with original packaging, tags, accessories, and free gifts where applicable
Products showing signs of misuse, washing, alteration, damage caused by the customer, or excessive use may not be eligible for return or refund.
13. Return Shipping
Where a return is caused by our mistake, such as:
- Incorrect item sent
- Defective product
- Product damaged before or during delivery
We will handle the return arrangement according to our Return & Refund Policy.
For other approved returns not caused by our error, return shipping charges may be borne by the customer unless otherwise stated.
14. Refund Processing
Approved refunds will normally be processed using the original payment method where possible.
The time required for the refund to appear in your account may vary depending on:
- Payment method
- Bank
- Card issuer
- Payment gateway
Processing time by banks and payment providers is outside our control.
Original shipping charges may be non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.
15. Order Cancellation
Customers may request to cancel an order before it has been processed or shipped.
Where a cancellation window is provided during checkout or through our system, cancellation requests must be submitted within that period.
Once an order has been packed, processed, handed over to the delivery provider, or marked as shipped, cancellation may no longer be possible.
16. Promotions, Discounts & Vouchers
Promotional codes, vouchers, discounts, free gifts, and promotional offers may be subject to additional terms and conditions.
Unless otherwise stated:
- Promotions cannot be exchanged for cash
- Promotional codes cannot be combined
- Discounts cannot be applied after an order has been completed
- Promotional items are subject to availability
We reserve the right to amend, suspend, or withdraw promotions where necessary.
17. Pricing
All prices displayed on our website are subject to change without prior notice.
We make reasonable efforts to ensure pricing is accurate.
If an obvious pricing error occurs, we reserve the right to cancel the affected order and provide a refund if payment has already been received.
18. Intellectual Property
All website content, including but not limited to:
- Logos
- Product photographs
- Graphics
- Designs
- Videos
- Written content
- Product descriptions
- Branding
is owned by us or used with appropriate permission.
Such content may not be reproduced, copied, distributed, modified, or used commercially without prior written permission.
19. Limitation of Liability
To the extent permitted by applicable law, we will not be responsible for indirect, incidental, or consequential losses resulting from the use of our website, products, or services.
Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable Malaysian law.
20. Privacy
Personal information provided when using our website or placing an order will be handled according to our Privacy Policy and applicable data protection requirements.
Information may be shared with relevant service providers where necessary to complete your order, including:
- Payment providers
- Delivery providers
- Technology service providers
Such information will only be shared where reasonably necessary for providing our services.
21. Changes to These Terms
We reserve the right to update or amend these Terms of Service from time to time.
The latest version published on our website will apply to orders placed after the updated terms take effect.
22. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of Malaysia.
Any disputes will be subject to applicable Malaysian laws and regulations.
23. Contact Us
If you have any questions regarding your order, delivery, return, refund, or these Terms of Service, please contact our customer service team.