Maklumat Hubungan

We’re here to help.

If you have any questions regarding your order, product, delivery, return, refund, or any other enquiries, please feel free to contact our customer service team.

Customer Service

WhatsApp / Phone:
+601153115640

Email:
support@grimo.com.my

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday & Public Holidays: Closed

Please note that enquiries received outside our operating hours will be attended to on the next working day.

Response Time

We aim to respond to customer enquiries within 1 working day.

During promotional campaigns, festive seasons, public holidays, or periods of high enquiry volume, response times may be slightly longer.

For faster assistance regarding an existing order, please provide your:

Order number
Name
Contact number
Details of your enquiry
Photos or videos, where relevant

Order & Delivery Enquiries

For order status, tracking, delayed delivery, or delivery-related issues, please include your order number when contacting us.

Once an order has been handed over to the delivery provider, delivery updates may also be subject to the delivery provider’s tracking system and operating procedures.

Our team will provide reasonable assistance where necessary.