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We accept return requests within 14 days from the date of delivery.

If you receive a defective, damaged, or incorrect item due to our error, please contact us and provide clear photos or videos of the product for verification.

For approved returns caused by our error:

• West Malaysia: We will arrange free pickup / free return shipping for the affected item.

• East Malaysia (Sabah & Sarawak): We will review each case individually and provide the most suitable resolution based on the nature of the issue, which may include return arrangements, replacement, refund, or other appropriate solutions.

Please do not return any item without contacting us first. Our team will provide the appropriate return instructions after reviewing your case.

Once the returned item has arrived at our warehouse, please allow up to 3 working days for our team to inspect and process the return.

After the return has been approved, the refund will be issued using one of the following methods, depending on the order and payment method:

• Store Credit

• Bank Transfer

• E-Wallet

Please ensure that the refund details provided to us are accurate. Any additional processing time required by banks, e-wallet providers, or payment service providers is outside our control.